Practical skills & techniques to prioritize and manage tasks for optimal time management
Prioritizing AND Planning for Personal Effectiveness
Objectives
By the end of this program, participants will be able to:
- learn their usual personal style in negotiating and adjust their style according to various circumstances and different customers
- focus on achieving the desired outcome of negotiations and win-win agreements
- learn to face confrontations in various situations and develop techniques to manage them
- dig out the needs including the hidden ones of their opponents and find ways to diffuse deadlocks
- communicate to the best of their advantage using the appropriate language to build common ground
- build trust throughout the process of negotiations and hence gain successful agreements
Target Groups
All Staff
Duration: 1 day
Pre-requisite: Before the workshop, participants are required to fill in a questionnaire which outlines their negotiation knowledge, shortcomings and case study examples. This finding will be useful in program customization
Class Size: 16
Contents
- Building awareness of the negotiation process
- Recognizing Your negotiation and conflict management style
- Analyzing needs
- Planning & using tactics
- Influencing others to your advantage in the best environment
- Case studies and mini role plays
Remarks